Effective Date: January 12, 2025

At HealsMind.com, your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.healsmind.com), participate in our community platform (community.healsmind.com), use our online consultation services, browse our e-shop, interact with our blog section, leave comments, or view advertisements. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely.

Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information.

1. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

  • Personal Information: When you register, log in, or interact with our platform, you may provide personal information such as your name, email address, phone number, billing and shipping address, and other contact details.
  • Health Information: If you use our online consultation services or interact with mental health professionals, we may collect health-related information, including medical history, mental health concerns, treatment plans, and any other data relevant to your consultations.
  • Community Information: If you participate in our community platform (community.healsmind.com), we may collect information about your posts, comments, feedback, and interactions with other users.
  • E-Shop Data: If you make a purchase from our e-shop, we collect your transaction information, such as payment details, shipping address, and order history.
  • Blog and Comments: If you leave comments on our blog posts or other interactive content, we collect the data you provide, such as your name, email address, and comment content.
  • Usage Data: We collect information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, time spent on the website, and other usage-related data.
  • Advertising Data: We may collect data related to your interactions with advertisements displayed on our website or through third-party networks, such as your preferences, click history, and ad engagement.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, manage, and improve our services, including consultations with mental health professionals, e-shop purchases, and participation in the community.
  • To respond to inquiries, consultations, and requests for information.
  • To send you marketing communications, newsletters, or promotional materials (with your consent).
  • To process payments and transactions made through the e-shop and ensure secure payment processing.
  • To facilitate interactions within our community platform, including managing and moderating content.
  • To improve user experience on our website, blog, and other sections of the platform.
  • To monitor and analyze website usage and effectiveness, including advertisements and marketing strategies.
  • To comply with legal and regulatory requirements, including complying with relevant privacy and data protection laws.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

  • With Service Providers: We may share your information with trusted third-party vendors who help us provide our services, such as payment processors, email service providers, hosting providers, and customer support services.
  • With Medical Professionals: If you request an online consultation, we may share your health information with licensed doctors or mental health professionals who are responsible for providing the consultation.
  • With Advertisers and Partners: We may share aggregated, non-personally identifiable data with advertisers and partners to help improve the relevance of the advertisements displayed on our platform and to analyze ad performance.
  • For Legal Compliance: We may disclose your personal information to comply with legal obligations, including subpoenas, court orders, or other legal processes, or to protect the rights, property, or safety of HealsMind.com, our users, or the public.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website. These technologies help us analyze trends, track user movements around the site, and personalize your experience.

  • Cookies: Small text files stored on your device that help us recognize you and your preferences when you return to our website.
  • Web Beacons: Small graphic images used to monitor your activity on our website.
  • Advertising Cookies: These cookies are used to deliver targeted advertisements based on your interests and behavior across the web.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of some parts of our website.

5. Links to Third-Party Sites and Advertisements

Our website and community platform may contain links to third-party websites, including advertisers and partners. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party websites you visit. Additionally, we may display ads served by third-party advertising networks, which may use cookies or tracking technologies to deliver relevant ads.

6. Community Platform and User-Generated Content

Our community platform at community.healsmind.com allows users to share content, including posts, comments, and feedback. Please be aware that any information you share in the community forum is publicly visible to other users, and we cannot control how others use that information.

We reserve the right to moderate or remove content that violates our community guidelines or is deemed inappropriate. However, we do not guarantee that all content will be monitored, and we encourage users to be mindful of the information they share.

7. Children’s Privacy

HealsMind.com does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information. If you believe we have inadvertently collected data from a child under 13, please contact us immediately.

8. Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the security of your data, but we strive to protect it to the best of our ability.

9. Your Rights and Choices

Depending on your location, you may have certain rights under applicable data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in California. These rights may include:

  • The right to access, update, or delete your personal information.
  • The right to object to the processing of your personal information.
  • The right to restrict the processing of your data.
  • The right to withdraw consent for marketing communications at any time.
  • The right to data portability (in some jurisdictions).

To exercise these rights, please contact us using the information provided below.

10. Compliance with Laws and Regulations

We comply with the applicable privacy and data protection laws in the jurisdictions where we operate, including:

  • General Data Protection Regulation (GDPR): For residents of the European Union, we comply with the GDPR, which provides individuals with enhanced rights regarding their personal data.
  • California Consumer Privacy Act (CCPA): For residents of California, we comply with the CCPA, which provides specific rights regarding personal data collected by businesses.
  • Health Insurance Portability and Accountability Act (HIPAA): In the United States, if applicable, we ensure compliance with HIPAA for health-related data protection during online consultations.

If you reside in a country with specific privacy laws, we will adhere to those laws to ensure your personal data is handled appropriately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal data, or if you wish to exercise your rights under applicable data protection laws, please contact us at:

Email: [email protected]

By using HealsMind.com, including our website, community platform (community.healsmind.com), e-shop, blog section, and engaging with our online consultation services, you consent to the collection and use of your information as described in this Privacy Policy.